Thank you for choosing www.boutiqueyourbaby.com - At The Baby Boutique, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know! FAQ’s Contact Information The Baby Boutique
591 Lancaster Street West Unit #5
Kitchener, Ontario, Canada N2K 1M5
Phone: 1-877-868-7360
Phone: 1-519-208-8786
Email: admin@boutiqueyourbaby.com
Store Hours:
Tu - Fri:..........10:30 - 6:00
Sat:.................11:00 - 5:00
Sun:.................12:00 - 4:00
Mon: By Appointment Only
(Please call 1-877-868-7360, to arrange a Sunday or Monday visit) Ordering Online
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Ordering Online
Is your web site secure? Shopping with your credit card with The Baby Boutique is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience. [top] Can I order over the phone? Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime between 9am and 8pm Eastern time. Our toll free number is: 1-877-868-7360. [top] Payment Options We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. Re-authorizations after the initial order We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped. [top] Online Order Status (Tracking info and more) When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available). [top] Confirmation of orders After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up. [top] Tax You will be charged 8% Provincial Sales Tax and 5% Goods and service tax. We are required by law to charge sales tax, which is calculated and itemized during the online ordering process. [top] Price Matching We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites. In order to qualify for a price match consideration, the following conditions and rules must be met: 1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock. 2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc. 3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc. 4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon. 5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge. 6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart. 7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped. If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will [top] Currency Conversion The US - CAD currency is updated daily and is obtained from the rate posted on PAYPAL.COM. The Current Currency rate as of May 24, 2013 is $1 USD = 1.0584 CAD Should you experience any issues concerning currency rates please contact us at 1-877-868-7360 Our website is based on the Yahoo Store Platform which is based on the US dollar. During checkout you will be billed in US Dollars equivalent to your purchase in Canadian dollars.Your credit card statement will reflect the exact amount shown on the website in Canadian Dollars. [top]
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