Canadian Shipping and Returns The Baby Boutique will ship any order within Canada (see below for some exceptions) with a minimum purchase value of $75 before taxes via Expedited Canadian Postal Service or FedEx. Furniture orders that do not qualify for free shipping can be picked up directly from our store, can be delivered by us or may be shipped directly from the manufacturer. We ship worldwide from our location in Kitchener, Ontario, Canada. Most items are typically shipped within 24-72 hours of receipt of order. We use Canada Post for our shipping needs and at times may use any other carrier. In an effort to help the environment we ship using recycled boxes whenever possible.
Eligible for Free Shipping Icon - Items with the Eligible for Free Shipping Icon qualify for free shipping to most locations across Canada. We do, however, reserve the right to request additional shipping fees to any locations where our shipping costs become excessive. If the customer does not agree to the additional shipping fees we reserve the right to cancel the order and offer a full refund.
*Please note that in some areas of Canada including the Territories the purchaser is responsible for shipping fees. Should the purchaser not agree to the shipping fees a full refund will be issued.
Please note that The Baby Boutique reserves the right not to ship any order for any reason. Shipping Surcharges When checking out you will be notified of your shipping options as well as cost for freight if applicable. Freight costs will vary based on the destination within Canada. Shipment Receiving Guidelines These guidelines must be followed in order to ensure the option of returning any of the products purchased:
1. All packages for insurance purposes will be shipped with a signature required for delivery. You must be present to receive, inspect, & sign for your delivery.
2. Before signing for the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging
3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
4. Immediately unpack all contents to ensure that you were shipped the correct items according to your packing slip. If there are any damages or shortages they must be report immediately using our Return Policy.
Order Turn-around-Time
It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-4 business days. If one of the items on your order is not in-stock you will contacted with an estimated delivery date. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday through Friday, excluding holidays. Keeping Track Of Your Order
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.
Exclusions
Shipping charges may apply on some furniture orders. FAQ - Why we charge shipping on furniture orders. A - Unfortunately, because of the high cost of shipping heavy items such as furniture we are not always able to ship these items for free. Our online store does not calculate shipping on furniture orders during checkout, we assess each order on a case by case basis depending on the location of the purchase and also on the volume of furniture being purchased.
Some other online retailers offer free shipping on furniture and do this by hiding the shipping charges in the cost of the furniture. We have opted not to do this and to allow for greater flexibility and potential cost savings to the consumer. We do also offer an in-store pickup at no additional charge so it would not be an advantage to consumers to inflate the prices so that everybody pays more.
It is our goal to offer the best pricing possible on these items and to keep the costs down for the consumer as much as possible.
Returning/Canceling Your Order(s)
Final Sale Items/No return items
Due to health and safety concerns some of our products cannot be returned. These items are marked as such on the product details page under "Return Policy" and will not be returned under any condition.
Sale Items There are no returns on sale items.
Special Order items
There are no returns on special orders. Any item that is not in stock and shows an estimated lead time can be considered a special order item.
Returns
The Baby Boutique is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please call us at (519) 208-8786 to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). A purchaser is allowed one return free of charge through Federal Express and must proved The Baby Boutique with the return tracking info. Additional returns are allowed, but will be at the purchasers expense. The purchaser will be responsible for returning the item at their own expense and will be credited less any freight charges paid by The Baby Boutique if the original shipment was shipped free of charge. The Bayb Boutique is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns.
Products must meet the following criteria in order to be returnable:
• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• Special Orders are not returnable and non refundable. (Special Orders are deemed any item that is not in stock at time of purchase and have to be ordered in)
• All returns and exchanges are subject to our Terms of Use.
• Products must be in a saleable condition with no indications of use
Damaged Items Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.
Please follow the return guidelines below to notify us of your damaged items.
Damaged Goods Return Guidelines
The return guidelines must be carefully followed in order to ensure there are no issues when returning your product.
1. Call us at (519) 208-8786 and request to speak to a customer returns specialist.
2. The returns specialist will record your information and explain the return process. .
3. Follow the directions given by the return specialist to return your order.
Returns will be processed within 10 business days of The Baby Boutique receiving them.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at (519) 208-8786. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Return Policy.
US & International Shipping & Return The Baby Boutique ships all US & International orders through Canadian Postal Service. Purchaser is responsible for all shipping costs as well as any duty, brokerage or any other fees charged by the carrier.
*Please note some items are not eligible for shipping outside of Canada. These items include but are not limited to car seats, furniture and some strollers.
Shipping Surcharges
When checking out you will be notified of your shipping costs which will vary depending on location of final destination. Shipping charges quoted will not include extra costs such as duty, brokerage, etc. that may be incurred and that are the responsibility of the purchaser.
Shipment Receiving Guidelines
These guidelines must be followed in order to ensure the option of returning any of the products purchased:
1. All packages for insurance purposes will be shipped with a signature required for delivery. You must be present to receive, inspect, & sign for your delivery.
2. Before signing for the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging
3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
4. Immediately unpack all contents to ensure that you were shipped the correct items according to your packing slip. If there are any damages or shortages they must be report immediately using our Return Policy.
Order Turn-around-Time
It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-4 business days. If one of the items on your order is not in-stock you will see an estimated availability time on the product details and checkout pages. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday through Friday, excluding holidays.
Keeping Track Of Your Order
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.
Exclusions
Shipping charges may apply on all furniture orders.
Returning/Canceling Your Order(s)
Final Sale Items/No return items
Due to health and safety concerns some of our products cannot be returned. These items are marked as such on the product details page under "Return Policy" and will not be returned under any condition.
Special Order items
There are no returns on special orders. Any item that is not in stock and shows an estimated lead time can be considered a special order item.
Returns
The Baby Boutique is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please call us at (519) 208-8786 to advise us that you are sending your product(s) . We require that all returns be made through an insurable method and that a tracking number is provided. The Baby Boutique is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns.
Products must meet the following criteria in order to be returnable:
1. Must be unused and in the original packaging. All original documents, components and accessories must be included.
2. Product must be in saleable condition with no indications of use.
Damaged Items
Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.
Please follow the return guidelines below to notify us of your damaged items.
Damaged Goods Return Guidelines
The return guidelines must be carefully followed in order to ensure there are no issues when returning your product.
1. Call us at (519) 208-8786 and request to speak to a customer returns specialist.
2. The returns specialist will record your information and explain the return process.
3. Follow the directions given by the return specialist to return your order. It is extremely important that you mark your RMA number on the outside of your package.
4. You must sign “damaged goods” on the bill of lading and ensure that the freight carrier has this recorded in their system.
Returns will be processed within 10 business days of The Baby Boutique receiving them.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at (519) 208-8786 Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Return Policy.
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